Here are the answers to our frequently asked questions. If you can't find what you're looking for please contact our team at email@example.com.
CAN I AMEND OR CANCEL MY ORDER?
We work really hard to process your order and turn orders around to ensure a quick delivery. Once you have placed an order, it may not be possible to cancel it. However, please contact us at firstname.lastname@example.org and we will do our best to help.
I HAVE NOT RECEIVED A CONFIRMATION EMAIL?
Please be sure to check your spam and junk folders if you do not receive a confirmation email in your inbox.
ARE YOUR PRODUCTS CRUELTY FREE?
Yes, all our products are 100% cruelty free.
DO YOU SHIP WORLDWIDE?
Yes, we ship internationally with our partnered courier services. You can select your country of origin at the checkout.
HOW ARE YOUR COSMETIC PRODUCTS TESTED FOR SKIN TOLERANCE?
All of our products adhere to all EU and UK legislation and testing. Please be aware that our products are never tested on animals. It is not possible for any manufacturer to completely prevent the possibility of an allergic reaction which can be caused by individual sensitivity to one or more of the ingredients, therefore, we strongly recommend a skin allergy test to be carried out 24 hours prior to use. Please make sure to discontinue use if skin irritation develops or increases, and if irritation persists, consult a health care practitioner.
CAN I RETURN MY ORDER?
Please take a look at our terms and conditions for information on refunds and returns.
WHAT HAPPENS IF GOODS ARRIVE DAMAGED OR SOMETHING IS WRONG?
Please get in touch with our team at email@example.com with your order number and one of our team will get back to you resolving your issue as quickly as possible.